How we handle personal information

Information we collect

When you contact us, request a property purchase or sale consultation, request a complimentary valuation, visit our office, or use our other services, we may collect the following information:

• Your name, address, telephone number, email address, and other contact details
• Your preferred property type, area, budget, timing, financing plan, and other purchase requirements
• The location, type, size, age, occupancy, desired sale timing, and other details of a property you own
• The contents of your inquiry and records of our communications and response
• Device, browser, access-log, and similar information generated through use of this website

How we use your information

We use the personal information we collect for the following purposes:

1. To respond to inquiries, consultations, and valuation requests
2. To introduce suitable properties, arrange viewings, prepare valuations, and make proposals
3. To conduct brokerage, contracts, settlement, handover, and other real-estate transaction procedures
4. To assist with related services such as financing, registration, surveying, insurance, and renovation
5. To verify identity and transaction conditions, maintain legally required records, and comply with applicable obligations
6. To improve our services, understand inquiry trends, and operate this website safely
7. To provide information relevant to the services you have asked about
8. To prevent or address disputes and misuse and protect our lawful rights

If you no longer wish to receive service-related information, please contact us. We will stop future communications except where retention or contact is required by law or an ongoing transaction.

Disclosure to third parties

We do not disclose personal data to third parties without your prior consent, except where permitted or required by applicable law.

When necessary to proceed with a real-estate transaction, and within the scope of your consent, we may provide relevant information to sellers, buyers, other licensed real-estate businesses, lenders, guarantee companies, judicial scriveners, land and house investigators, insurers, property managers, renovation contractors, and other transaction participants.

Service providers and external tools

We may engage service providers for information systems, email, data storage, form reception, and other operations necessary to achieve the purposes described above. We select and supervise those providers appropriately.

Our purchase and sale consultation forms use Google Forms. For information about Google's handling of data, please review the Google Privacy Policy.

Cookies and access logs

This website may use cookies, similar technologies, and access logs to provide site functions, maintain security, and understand general usage. We do not use this information alone to identify a specific person.

You may disable cookies through your browser settings, although some website functions may not work correctly as a result.

Security and retention

We take necessary and appropriate organizational and technical measures to prevent unauthorized access, leakage, loss, or damage, including access controls, staff awareness, and appropriate system management.

We retain personal information only for as long as necessary for its stated purposes and applicable legal or transaction requirements, after which it is securely deleted or disposed of.

Your requests and rights

You may contact us to request notice of purpose, disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of third-party provision regarding personal data we hold about you.

After confirming your identity, we will respond in accordance with Japan's Act on the Protection of Personal Information and other applicable laws. If we cannot fulfill all or part of a request, we will explain the reason.

Changes to this policy

We may revise this policy in response to legal changes or changes to our services or data-handling practices. Material changes will be announced clearly on this website.

This English version is provided for convenience. If any inconsistency arises, the Japanese version will govern.